Q: Will Electron Wheel fit my bike?
A: We've worked hard to engineer a system which is as universal as possible. Electron wheel is compatible with most bikes on the market, but like in any universal system, there may be some outliers. Refer to the following checklist to see if your bike will be compatible:
1. Bike is designed for 26" or 700c wheels.
2. Bike uses V, rim, or caliper brakes. Electron is not yet compatible with disc brakes (but we're working on it!)
3. Dropout spacing is 100mm.
4. Frame is designed for wheel size of at least 28c
If you have any questions, please reach out to us at firstname.lastname@example.org and we'll be happy to evaluate your bike's compatibility.
Q: Where can I get more information about the installation process?
A: Electron Wheel's most current assembly video is available on our website at the bottom of the Technical Specs page and on our app in Settings > Video Tutorial.
The Electron Wheel app can be downloaded in the App or Google Play store by searching "electron".
Q: Do I need to calibrate the wheel every time I ride?
A: No, it is not necessary to calibrate your wheel every time you ride. Calibration is only recommended when you put the electron wheel on a new bike to optimize the system. This is the only time a bluetooth enabled device is required to be used with your wheel. After that, you can ride free from any device.
Q: Do I need the pedal sensor to ride?
A: Yes, the wireless pedal sensor is required to operate the Electron Wheel as it is a pedal assist system. This means when you pedal, the motor will engage. When you stop pedaling, the motor will stop.
Simply install the sensor via velcro to your pedal crank, indicate in the app if it is located on the inside or outside of the crank, and turn on. If the sensor is off, or the orientation in the app is not aligned with the way you installed the sensor, the wheel will not provide assist.
Q: What is the maximum weight capacity for Electron Wheel?
A: 265lbs is Electron Wheel's max weight recommendation which includes rider, bike, wheel, and any cargo.
Q: How long does it take to charge Electron Wheel?
A: Electron Wheel takes approximately 5 hours to charge from 0% - 100%. The range on the system is up to 50 miles per charge, which depends on all the variables of the ride including rider weight, bike weight, terrain, and assist level on the wheel. The pedal sensor will last for about 7 hours of continuous use and takes 3 hrs to charge.
Q: Is Electron Wheel water resistant?
A: The wheel is all weather rated and can be taken out in light rain or snow. However, we would suggest avoiding riding or storing in standing water.
Q: Do you ship outside of the US?
A: At present, we are limiting our initial shipping to the contiguous US and Canada to ensure top level customer support to our early adopters. We're working on expanding our logistics capabilities in the coming months so please do stay tuned!